SHIPPING
Shipping is calculated according to weight and dimensions. The carrier service we use to ship orders is determined by the size of the products in the order.
All shipping information must be entered using English characters as required by our shipping carriers.
International shipping is based on 250g increments up to 500g. It is likely that adding smaller items to an order will not change the shipping cost, this is a good way to get more value from the shipping.
All international packages are shipped with Australia Post and are often handed over to the local carrier service for the destination country. A signature may be required on delivery. If a delivery has been unsuccessful please check with your local post office and quote your tracking number as the reference.
We only use Australia Post to ship our packages. In the event of a domestic / international postal strike or force majeure we will hold the package until a regular service resumes. An application for a refund or alternative delivery method can be made.
International packages that are caught in a suspended service (a situation where an international service is operating and then temporarily on hold) is not subject to a refund or cancellation. To qualify for a full refund the package must be returned to us first. Please read our terms on returned goods.
Domestic orders are shipped within one day of order confirmation if they are a stock item. Most products are made to order and are subject to a production lead time.
Orders are not processed, shipped or delivered on weekends or Australian public holidays.
Orders can take up to a week to go through our production schedule. Please check the lead time on the given product page.
In stock items will be sent that day unless it is a weekend or public holiday.
All import taxes and duties are at the expense of the customer, please check your local tariffs before making any purchase.
All items delivered are at the discretion of the local carrier. We prefer not ask a local carrier to leave an item safely. However if a note giving the carrier service the authority to leave a package is left on an order neither SKIN GROWS BACK or the carrier service can be responsible for it.
DELIVERY TIMES AUSTRALIA:
https://auspost.com.au/service-updates/domestic-delivery-times
PLEASE ALLOW EXTRA TIME DURING THE CHRISTMAS PERIOD (November and December)
If you have any questions regarding your order or shipping please contact us.
Please understand that these shipping times are only a guide issued by our trusted shipping carriers. Once we hand the package over to them we have little control over how they process it.
