How long will it take to receive my order?
This depends on the type of product you have ordered. Please check our production lead times for the latest information, lead times can extend to 3 weeks. Shipping within Australia usually takes 2-4 working days, please allow 6-10 days for Western Australia. Please keep in mind that these are estimates supplied by our shipping carrier, once it leaves us we have little control over the exact delivery time.
At this time we do not ship to the United Kingdom. Please check with our UK retailers.
International Shipping times:
North America: 10 - 14 working days
Europe: 12 - 16 working days
Asia: 8 - 10 working days
NZ: 4 - 6 working days
Rest of world: 12 - 16 working days
Please do not set your clock by these times. We are extremely efficient at working through our online orders each day. Many of our products are made to order this means occasionally with high order volumes we are working overtime to service these promptly. Please take into consideration these are the shipping times. The delivery time is the production lead time plus the shipping time.
If you are purchasing to a timeline then please order early.
Do I need to pay duties and taxes?
The customer is responsible for all local duties and taxes, please check with your local customs office before purchasing.
Do you offer an industry discount?
At this time we do not offer an industry discount.
Can I get custom colours?
Yes, if they are listed in the colour options. There are constantly new materials and colours being added. Be sure to contact us before you order to discuss the possibilities.
Why is MultiCam more expensive than other colours?
The materials are considerably more expensive than standard colours. These materials are also express air freighted due to the low purchase volumes.
Why do the same reviews appear on other products?
Our reviews are sorted by product type and not colour, we believe our customers are reviewing the product itself and not the colour. This gives potential customers the opportunity to see a review that would be otherwise lost in hundreds of individual SKU codes.
Where can I buy skingrowsback products?
Our products can be found all over the world. Here is a list of our retailers
Can I get free stickers?
Yes, if you send us a stamped addressed envelope to:
PO Box 713
A free sticker is included with every purchase.
If I buy a skingrowsback product can it be returned?
If it's a custom colour item then unfortunately not. If it's a stock colour then yes, providing it hasn't been used in any way and is fit for resale. Here is the full breakdown of our returns policy.
Can I have a skingrowsback product modified?
We do not make modifications to our existing products.
Can I have a custom product made for me?
We do not make custom products.
Can you produce a product without your logo on it?
Can you fix my old bag?
We only fix skingrowsback products.
Our impact on the environment
The recycling processes at skingrowsback are extremely thorough. The wide product range helps ensure that various parts of patterns fit inside the off cuts of larger ones. Even the pieces that don't fit into the smallest components get used to reinforce areas of high load and stress, almost every scrap is used. Our cutting room scraps are stockpiled until we find a suitable application for them.